Training Terms and Conditions

Please see below the Terms and Conditions (T&C's) when Caldicot Group Ltd supply services to our customers.

You are required to read these T&C's so you are fully aware of the services Caldicot Group Ltd and the obligations required of the trainee driver, company or organisation.

The T&C's also give you detailed information on your rights to cancel or amend any booked training, and also a complaints procedure if you are not happy with the service you receive.

It is important to note that when a trainee, company or organisation makes an actual payment, provides a purchase order number or the provision of an invoicing address this will constitute an agreement and acceptance of these T&Cs.

1. Services provided By Caldicot Group Ltd

    1. The trainee driver with DVLA forms D2 and D4 in order to apply for a provisional LGV or PCV driving licence.
    2. Advise the trainee driver on the current training costs.
    1. The course fee covers the use of the vehicle on training and when on the practical test; manoeuvring area  facilities and running costs such as fuel and insurance.
    1. Provide online theory training for the multiple choice, hazard perception and case study tests at discounted rates.
    1. Register the trainee driver for the LGV or PCV theory test at a suitable theory test centre.
    1. Provide a qualified instructor in the correct licence category of vehicle to which you are being trained.
    1. An LGV or PCV vehicle that fully meets the minimum test vehicle requirement.
    1. The training vehicles are fully comprehensively insured: a trainee driver would not be liable for any insurance excess payment.
    1. Register the trainee driver for the LGV or PCV practical driving test at a suitable practical test centre.

1.10 Provide and facilitate Initial Driver CPC Modules 2 and 4 for both LGV and PCV drivers.

Administer and deliver JAUPT Approved Driver CPC Periodic training as a Consortium Member of The National Dangerous Goods Training Consortium.

1.11 Our definition of a working day is from Monday to Friday. Saturdays, Sundays & Bank Holidays are excluded from this definition.

2. Obligations of the Trainee Driver or Company

2.01 The trainee driver or company will provide accurate and full information to Caldicot Group Ltd at all times; in particular change of contact address or email address and contact telephone number.

2.02 The trainee driver will be in possession of the necessary diving documents at all times while undertaking a course.

2.03 Prior to taking any test the trainee driver must prove their personal identity by means of producing their UK plastic driving licence to the verifying officer at the theory test centre, or to the DVSA examiner at the practical test centre.

2.04 The trainee driver must also hold the correct provisional entitlement for the type of vehicle they intend to drive, and where appropriate hold a valid theory test pass certificate.

2.05 Where the trainee driver fails to meet the conditions of paragraph 2.03 or 2.04 the relevant test will not take place and the individual will forfeit all fees in relation to that test.

2.06 If the trainee driver is considered by the driving instructor to be suffering from sleep deprivation, the course will be suspended for 24 hours and relevant fees will be lost.

2.07 If the trainee driver is considered by the driving instructor to be under the influence of alcohol or drugs, the course may be terminated and all training and test fees will be forfeited.

2.08 The trainee driver is to arrive punctually each day. Additional training or refunds will not be given to late arrivals.

2.09 All tests booked with the DVSA by Caldicot Group Ltd on behalf of the trainee driver or company may be subject to the DVSA’s terms and conditions in relation to cancellation or refund of any monies paid.

2.10 When attending Driver CPC Periodic training the delegate must provide their valid LIK driving licence, driver qualification card or digital tachograph card each day. Failure to do so will result in course cancellation and no refund.

2.11 The trainee driver or company are to fully comply with supplementary terms & conditions when amending, canceling or attending Driver CPC Periodic training.

3 Training with Caldicot Group

3.01 For general/ enquiries and bookings our normal office hours are Monday to Friday 0800 to 1700.

3.02 A normal driver training day of 'one to one' tuition will be for a period of four hours incorporating a small rest break of no more than 15 minutes.

3.03 With an extended driver training period of 'one to one' tuition a 6 hour training day will include a rest period of 20 minutes, and where an 8 hour training day is taken break time will be no more than 30 minutes.

3.04 Practical training generally takes place each day between the hours of 0800 to 1630. Exact timings can be agreed before the start of your chosen course.

3.05 For classroom based Driver CPC Periodic Training a normal day will be from 0830 to 1630.

3.06 Caldicot Group Ltd reserve the right to amend training dates and timings should the need arise. in such a case the trainee driver or company will be given at least 24 hours of notice.

3.07 Caldicot Group Ltd will make every effort for the trainee driver to remain with the same instructor and vehicle throughout the training course: but reserve the right to change the instructor or vehicle if so needed.

3.08 In the event of urgent maintenance or the training vehicle breaking down, Caldicot Group Ltd will arrange for the trainee driver to have further training to make up for any time lost.

3.09 Any complaint about training provided should be made in the first instance to the instructor at the end of the day.

3.10 Any complaint about course administration should be made in the first instance to the Office Manager.

3.11 Any complaint not resolved by the instructor or Offce Manager should be made in writing to the Company Director no later than 48 hours after the incident.

3.12 The Director will liaise between the customer and staff member and endeavour to resolve the within 14 days.

3.13 Caldicot Group Ltd are not liable for any consequential loss, whatsoever, arising from the DVLA in rejecting any DVLA medical or licence application forms.

3.14 Online theory test training packages and DVSA theory test fees are non-refundable.

3.15 To reserve a LGV or PCV training course a non-refundable deposit of £ 250.00 is required.

3.16 Course fees and test fees will vary subject to the duration of training and test date. Current prices are available from Caldicot Group Ltd and will be put in writing, quotes will remain valid for 30 days.

3.17 The trainee driver must pay the any outstanding fees on the first training day by credit card. debit card or cash. Failure in doing so may result in Caldicot Group Ltd withdrawing the training service or allocated test without any refund to the customer.

3.18 Any cancellation. amendment or refund request for LGV or PCV module I or module 2 DVSA theory test fees must be made in writing to the Office Manager and received at least 3 or more clear working days before the start of the agreed test. Failure to do so will result in the loss of the fee.

3.19 Any cancellation or refund request for practical or classroom training must be made in writing to the Office Manager at least 5 clear working days before the start of the course. Failure to do so will result in cancellation fees — see para 3.21.

3.20 Changes made by the trainee driver or company to amend any practical or classroom training or test date will be amended free of charge provided at least 5 or more clear working days notice is given prior to the start of the course. Failure to provide sufficient notice may result in cancellation fees — see para 3.21.

3.21 Late cancellation of less than 5 clear working days prior to the start of the first practical training day or first classroom training day will result in a cancellation fee of £100.00 per practical training day and loss of the DVSA test fee (where applicable) or a cancellation fee of £50.00 for each classroom training day.

3.22 In the event of a candidate failing the 3a test Caldicot Group Ltd wiIl endeavour to arrange a re-test at the earliest opportunity. A Mod 3a re-test fee of £48.00 is required and an hourly rate charged (where appropriate) for use of vehicle and instructor.

3.23 A candidate fails the Mod 3a test they will not be able to sit the Mod 3b test. In this instance all DVSA tests fees will be lost and no refunds given.

3.24 A trainee driver or company who withdraws from training after starting a course be charged the full cost of the agreed course and the DVSA practical test fee.

3.25 No show (failure to attend the agreed training course in full or part thereof) The trainee driver, company or organisation will be liable to pay for the full course and DVSA test fees in full.

3.26 Caldicot Group Ltd are not liable for any consequential loss, whatsoever, arising in the event of the DVSA in canceling the theory or practical test.

3.27 Claims can be made to the DVSA in line with the guidelines published on the GOV.UK website.

3.28 If there are any discrepancies from the DVLA (or the individual, employer or other government body) with any DVLA Form D2, D47 or D48, Caldicot Group Ltd or any private doctor will not be liable for any consequential loss, whatsoever in the delay or non-issue of initial or replacement licence.

4 Training on-site at Customer Premises

4.01 The company is to provide a point of contact with a mobile telephone number who is present on the site.

4.02 Training room or quiet office will be required for theory training and tests where appropriate.

4.03 Safe work equipment is to be available for the full duration of the agreed course.

4.04 Should a serious safety defect be found with any work equipment the training will be cancelled and the company will be liable for all instructor training costs to be paid in full

4.05 After training has started the trainees must not be used for normal work duties.

4.06 Course cancellations and date amendments can be made up to 7 days prior to course commencement without incurring any charge.

4.07 Cancellations or date amendments made 6 days or less of course commencement, will be charged the full course rate.

4.08 Full payment of outstanding balance must be made before the first day of the agreed course. If an account has been set up with Caldicot Group Ltd payment of any outstanding balance must be made within 30 days of the invoice date unless otherwise agreed.

5. CPC Bookings

Caldicot Group Ltd are providing JAUPT approved Driver CPC Periodic Training as a consortium member of The National Dangerous Goods Training Consortium (NDGTC) Approved Centre number CM00107/16.

Please find below the supplementary Terms & Conditions for Caldicot Group Ltd when drivers specifically attend Driver CPC Periodic Training.

All Classroom Based Training
Terms & Conditions for Company Bookings

5.01 Course cancellations and date amendments can be made up to 7 days prior to course commencement without incurring any charge.

5.02 Cancellations or date amendments made 6 days or less of course commencement, will be charged the full course rate.

5.03 Full payment of any outstanding balance must be made within 30 days of invoice date.

5.04 Failure of the delegate to book in at the training centre before the official start time on any given training day will still result in the delegate not being able to attend. The full day’s rate will still be charged, no refund or course in lieu will be given.

5.05 Candidate substitutions can be made up until 4pm on the Friday before the agreed course commences without any additional cost.

All Classroom Based Training
Terms & Conditions for Private Bookings

5.06 Course cancellations and date amendments can be made up to 7 days prior to course commencement without incurring any charge.

5.07 Cancellations or date amendments made 6 days or less of course commencement, will be charged the full course rate.

5.08 Any deposit is non-refundable within 6 days or less of course commencement.

5.09 Full payment of outstanding balance must be made on first day of the agreed course.

5.10 Failure of the customer to book in at the training centre before the agreed start time on any given training day will still result with the individual not being able to attend the course.  The full course fee for the day will still be charged, no refund or course in lieu will be given.

Cancellations can be made either by telephone 0330 22 33 196 opt 4 or email trainingmanager@caldicotgroup.co.uk or sales@caldicotgroup.co.uk

6 Confidentiality and Data Protection

6.01 Caldicot Group Ltd will keep confidential all information (ie; copy of driving licence, etc) which the trainee driver supplies in connection with this agreement.

6.02 Caldicot Group Ltd will be responsible for ensuring that the processing of personal data complies with the Data Protection Act.

6.03 This agreement shall be construed as being subject to the laws of England and Wales and embodies all the terms and conditions agreed between the parties.